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| Sign in and Registration Issues
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» Why can't I log in?
Have you registered? If so, has your account been activated by one of the administrators? If you have registered and are authorized and you still cannot log in then check and double-check your username and password. Usually this is the problem; if not, contact the an administrator.
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» I've lost my password!
Don't panic! We can send you your password again. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.
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» I registered in the past but cannot log in anymore!
The most likely reasons for this is, you entered an incorrect username or password (check the email you were sent when you first registered); or the administrator has deleted your account for some reason. If it is the latter case then perhaps you had an empty mailing list. Try registering again.
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| User Preferences and Settings
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» How do I change my contact details?
All your contact details (if you are registered) are stored in the database. To alter them click the Update Profile link on the left navigation bar. This will allow you to change all your contact details.
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» How do I change my sign in details?
All your sign in details (if you are reigsterd) are stored in the databse. To alter them click the Change Sign In Details link on the left navigation bar. This will allow you to change all your settings.
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| Managing Subscribers in a Mailing List
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» How do I import subscribers?
Fire up Microsoft excel, enter one e-mail address per line. If you have names for your e-mail addresses, there is a certain format to follow.
Column A – E-mail Address
Column B – Name.
Once you’ve completed your list, click on the save button. Where it says “Save as type” select “CSV (Comma delimited) (*.csv)” and hit save. Once you’ve done that make your way to "Import subscribers" on Igmailer, click “Browse” at “CSV Document” find your file and click “Open”. Then all you need to do is the submit button. Viola, you’re complete list is now imported.
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» What are Import Statistics
This page is displayed once IGmailer has completed your mailing list import. Information such as the number of subscribed members and number of unsubscribed members, are displayed. There are options to download duplicate and skipped records from your import. Skipped records are invalid email address. You can jump directly to your mailing list members by clicking the button ‘View Mailing List Members’ below the ‘Mailing List Statistics’.
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» How do I export my mailing list members?
First you need to make your way to the ‘Export Subscribers’ page on IGMailer. You are now presented with four options, if available. You can download subscribed members, unconfirmed members, unsubscribed members or your entire list. You entire list is compiled with column titles and includes all your members, subscribed and unsubscribed. Simply click on the ‘Export’ link and a new window will open, prompting you to open or save the file to your computer. If you have opened the file, remember to save it to your computer once you have completed reviewing/editing your exported mailing list.
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» What is Bulk Unsubscribing?
You sent out a newsletter yesterday, and now you have hundreds of bounced emails. Great stuff, you now know what email addresses really don’t exist anymore. The problem is that you have to now search through your list using the new 'Search Subscribers' feature and remove hundreds of users one by one. [i*]group Mailer now has two features to unsubscribe subscribers in bulk. One is the automatic bounce feature and the other is the bulk unsubscribe. By using these two features you can save loads of time.
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» Unsubscribe from CSV Document
This feature enables you to remove subscribers from your mailing list via a CSV Document. Fire up Microsoft Excel and start entering the email addresses line by line. Save the document to your My Documents. When saving your document, remember to save it in 'CSV (comma delimited) (*.csv)' format. Once you've done that, make your way to the Bulk Unsubscribe page on the [i*]group Mailer website. Once there click on ‘Unsubscribe form CSV Document’ on the left, browse for you file and hit submit. When the unsubscribing is complete your browser will display a detailed report on what really happened when your browser window was working so hard.
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» Unsubscribe from [i*]group Mailer
[i*]group Mailer has built in this nice little feature that receives bounces for your newsletter and displays stats on how many subscribers have not received your newsletter due to their email box being over quota or deleted. These subscribers can be removed from your list as they will never receive your newsletter again. They have probably registered with their new email address already. Make your way to the ‘Bulk Unsubscribe’ page and check the stats on the right. You can download the bounced email addresses and review them if you like, then unsubscribe then with the csv document. To remove all the bounced subscribers click ‘Remove all Bounces’ and your done.
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| Managing your Mailing Lists
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» How do I make a new mailing list?
Once on the page Make new mailing list, there is a form with a number of fields for you to fill out. Please remember that all the fields are required and can be changed at a later stage. Your mailing list name cannot contain any punctuation what so ever, except for '-' and '_', so please choose a short descriptive name. Your Default from Name is the name that is displayed on your newsletter when you send it out. Generally you'd put your company name here. Default from E-mail Address has to be a valid email address if you want your subscribers to respond, if not you could use something like noreply@yourcompany.co.za. The Administrator is the person who will get reports on login activity and newsletter reports once they are sent out.
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» How do I delete a mailing list?
Make your way to the ‘mailing list overview’ and select ‘remove’ alongside the mailing list you wish to delete. You will be redirected to a page displaying some statistics about your mailing list and asking you if you’re sure you want to do this. Please note that you’re mailing list settings and subscribers will not be removed from the system completely, they will be backed up for a store directory. If you have removed a mailing list in error please contact and administrator.
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» I have accidentally removed a mailing list! What now?
Not to worry; when removing a mailing list, a backup is made and stored on the system. All you need to do is contact and administrator and let them know about your problem.
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